1). The reception staff are welcoming and they have enough experience about theprocedures
2). Are the documents, data, and procedures to submit the service clear?
3). The payment process iseasilyandwith
the cooperation from thecashier
4). How fast and accurate was the employee who served you?
5). How you rate the efficiency of the service employees?
6). How co-operative was the service employee?
7). How was the waiting time until you reached the service employee?
8). How automation was the service?
9). Was there any mistake in the service?
10). How was work environment (waiting area, comfort seats, queue system, services and
facilities were suitable)?
11). Sufficient parking area?