Al Mustanad Businessmen Services VIP was established in 2010 under the supervision of the Ministry of Human Resources and Emiratisation. The experiment was a direct application of the Federal Government's strategy, which was called by His Highness Sheikh Mohammed Rashid Al Maktoum Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai, to introduce the private sector as a strategic partner for various ministries and government sectors to provide services and improve the level of customer satisfaction.
From here the new start to establish the Services Centers began in order to perform all transactions of the Ministry of Human Resources & Emiratisation under supervision of the ministry such as Ministry of Health, Ministry of Interior and Emirates Identity Authority by allowing the job opportunities to the citizens in addition to easiness and speediness to finalize the transactions of the customers.
The management has played a vital role in developing the Center regarding adding other services for the ministries other than the mentioned like notary public, Roads & Transport Authority, General Traffic Department, ADNOC, Legal Translation House aiming to promote the services and needs submitted to the audience. The Center not only promoted the variety and multiplicity of the services, but also it endeavored to promote the management and developing it through applying quality management system to be compatible with international standards and requirements (ISO 9001 : 2015), Suggestions & Complaints handling system (ISO 10002:2014) and Quality management - Customer Satisfaction (ISO 10004:2012).
The higher management of the Center committed to spread and circulate the Quality Policy in all work sites and to all the customers, the employees and to review and update it periodically as well as to provide the necessary guidelines which create the strength, confidence and empowerment of the manpower. Moreover the Center aims to achieve the permanent development through applying Emirates Government Services Excellence Program and to achieve the vision of Emirates to be one of the best counties of the world in 2021.